Complaints Policy

B A Williams is committed to providing a high standard of legal services to all its clients. If, however, you are not satisfied with any aspect of our service, complaint handling procedures are in place to deal with your concerns.
If at any point you become unhappy or concerned about our service, you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
However, if your concerns are still not resolved and you would like to make a formal complaint, then a copy of our full written Complaints Policy and procedure is available on request. It can be obtained by contacting us on 0204 580 1170 and ask to be transferred to Kevin Ijewere.
If there is cause for a complaint, we would request that complaints are made in writing and addressed to:
Kevin Ijewere
B A Williams Solicitors
Unit 13
The Excel Building
6-16 Arbutus Street
E8 4DT
Alternatively, please contact us on 0204 580 1170 and ask to be transferred to Kevin Ijewere. Your complaint will be formally acknowledged and the full procedure that will be followed in dealing with your complaint will be explained to you at that time.
Please note once you have gone through our internal complaints procedures and you are not happy with our final response and suggested resolution, you are able to take your complaint to the relevant independent bodies. Please click here for full details on how to do this.